Grievance Redressal

1. Objective

At SARVPRIYA INSURANCE BROKERS PRIVATE LTD Pune, stakeholder satisfaction is our top priority. We are committed to providing a seamless and efficient process to address any grievances that our stakeholders may have. This policy outlines the procedure for registering, addressing, and resolving complaints or grievances in a transparent and timely manner.

2. Scope

This policy applies to all customers, policyholders, and stakeholders who may have grievances related to the services provided by SARVPRIYA INSURANCE BROKERS PRIVATE LTD Pune, including:

  • Policy issuance and servicing
  • Claims support
  • Premium payments and refunds
  • Communication or agent conduct
  • Any other issue pertaining to the services provided by the company

3. Definition of Grievance

A grievance is defined as any written or verbal complaint, discontent, or dissatisfaction expressed by a customer or stakeholder regarding the services, policies, or employees of Sarvpriya Insurance. This definition excludes communication in the nature of inquiry, query, or any request.

4. Grievance Reporting Channel

You can send us a mail relating to your grievance on our email ID: Info@sarvpriyainsurance.com

5. Grievance Handling Process

  • You will immediately receive an acknowledgment mail confirming the receipt of the grievance submitted via the mentioned email address.
  • The grievance will undergo a preliminary review by our team and will be sent to the concerned department and/or insurance company for quick and efficient redressal.
  • In case additional information is required, you will be informed through an email.

6. Grievance Closure

  • The grievance will be considered as closed when the complainant receives the final resolution from the Grievance Redressal team.
  • If additional information is required, and the complainant does not provide the necessary information within 15 days, the grievance will be deemed closed.

7. Escalation Process

  • First Level: Contact our Principal Officer at Info@sarvpriyainsurance.com
  • Second Level: Regulatory Authority (IRDAI) – If unresolved beyond X days, the complainant can approach the IRDAI.

8. Communication

The customer will receive regular updates on the progress of their grievance via email. Once resolved, a final resolution, including details of action taken, will be communicated via email.

9. Confidentiality and Data Protection

All customer grievances are handled confidentially. The personal information of customers is safeguarded and managed in compliance with data protection laws.

10. Policy Review

This policy is reviewed annually to ensure compliance with evolving regulatory requirements and stakeholder expectations.

11. Contact Information

Call Us: +91 8530150777

Email: Info@sarvpriyainsurance.com

At SARVPRIYA INSURANCE BROKERS PRIVATE LTD Pune, we strive to provide an exceptional experience and are committed to resolving grievances swiftly and efficiently. Your satisfaction is important to us.